Returns & Exchanges

At FNIRSI Official Store, we stand behind the quality of our oscilloscopes and testing tools, offering a 30-day return window for items in their original condition. We aim to ensure every professional and hobbyist is fully satisfied with their electronic measurement equipment.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and technical details to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the device in its original anti-static packaging, ensuring all probes, cables, and manuals are included to avoid restocking fees.

• 3.
  Shipping

  Affix the provided shipping label and drop off the package at an authorized courier location, keeping a copy of your tracking number.

• 4.
  Inspection & Refund

  Our technicians will verify the device functionality within 5 business days of receipt, after which your refund will be processed to the original payment method.